Terms & Conditions

Acceptance of Terms

These Terms & Conditions ("Terms") govern your access to and use of the website and services of Wolff Heating, Cooling, & Plumbing, LLC, doing business as Wolff Heating, Cooling & Plumbing. By using our website or requesting services, you agree to these Terms. If you do not agree, do not use the website or services.

Services

Wolff Heating, Cooling & Plumbing provides residential and light-commercial heating, cooling, plumbing, indoor air quality, and related home-services in New Mexico. Service availability, scheduling, pricing, and promotions are subject to change.

Estimates & Pricing

Quotes and estimates are based on information available at the time and are non-binding until confirmed in a signed service agreement; final pricing may change after on-site inspection. Financing, where offered, is provided by a third-party lender subject to that lender's terms and credit approval — we do not make credit decisions.

Website Content & AI-Assisted Material

Some website content may be generated or assisted by automated tools and is provided for general informational purposes only. It is not professional advice for your specific situation and may contain errors or omissions. Always confirm details with a Wolff Heating, Cooling & Plumbing technician before relying on them.

Payments & Financing

Payment is due as set out in your service agreement or invoice. We accept payment in person through your technician or through our office. We never ask for a payment card number through this website. If you apply for financing, you are directed to our third-party lender's own hosted application, and the card, bank, and credit information you enter there goes directly to that lender under its terms, privacy policy, and security obligations — we neither see nor store it. Approval, rates, and terms are decided solely by the lender. Promotional financing offers are subject to credit approval and may end or change without notice.

Text Messages & Phone Calls

If you check the SMS box on one of our forms, you are giving express consent to receive text messages from Wolff Heating, Cooling & Plumbing about your service request at the number you provide. Consent is not a condition of purchase — you can request and receive service without it. Message frequency varies, message and data rates may apply, reply STOP to unsubscribe at any time and HELP for help. Telephone calls to or from us may be recorded or monitored for quality, training, and scheduling. Carriers are not liable for delayed or undelivered messages.

Privacy & Your Privacy Choices

Our Privacy Policy is incorporated into these Terms by reference and explains what we collect, how we use it, and the rights you have. If you want to opt out of the sale or sharing of your personal information, turn off advertising cookies, or exercise your rights to know, delete, or correct, see Your Privacy Choices — Do Not Sell or Share My Personal Information. We honor the Global Privacy Control browser signal. If you have difficulty using this website, our Accessibility Statement explains how to reach us for assistance in another format.

Acceptable Use

You agree to use the website lawfully and not to disrupt, damage, or attempt unauthorized access to the site or interfere with others' use of it.

Intellectual Property

All website content — text, graphics, logos, and images — is owned by Wolff Heating, Cooling & Plumbing or its licensors and may not be copied or used without permission.

Warranties & Disclaimer

We stand behind our workmanship; specific warranty terms are provided in your service agreement, and equipment manufacturer warranties are governed by the manufacturer. Except as expressly stated, the website and its content are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

To the fullest extent permitted by law, Wolff Heating, Cooling & Plumbing will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or services. Our total liability for any claim relating to the website is limited to the amount you paid Wolff Heating, Cooling & Plumbing for the specific service giving rise to the claim.

Indemnification

You agree to indemnify and hold harmless Wolff Heating, Cooling & Plumbing and its owners and employees from claims, losses, and expenses arising out of your misuse of the website or violation of these Terms.

Governing Law & Venue

These Terms are governed by the laws of the State of New Mexico, without regard to conflict-of-law rules. Subject to the arbitration section below, the exclusive venue for any dispute is the state or federal courts located in Bernalillo County, New Mexico.

Binding Arbitration & Class-Action Waiver

Any dispute arising out of or relating to these Terms or our services will be resolved by binding individual arbitration, not in court, except that either party may bring qualifying claims in small-claims court. You and Wolff Heating, Cooling & Plumbing waive any right to a jury trial and to participate in a class or representative action. You may opt out of this arbitration agreement by sending written notice to the contact below within 30 days of first accepting these Terms; opting out does not affect the other provisions.

Termination

We may suspend or terminate website access at any time for conduct that violates these Terms or harms other users or our business.

Severability & Changes

If any provision is found unenforceable, the remaining provisions stay in effect. We may update these Terms from time to time; changes are effective when posted with an updated date.

Contact Us

Questions about these Terms? Reach Wolff Heating, Cooling & Plumbing at (505) 269-1429, [email protected], or 2420 Comanche Rd NE C3, Albuquerque, NM 87107.

This document is provided for general information and is not legal advice; we recommend you have it reviewed by your attorney for your specific circumstances.